Biggest order refund terms and conditions

Promoter: Hercules Supplements (Aust) Pty Ltd, ABN 45 651 597 269, of 33 Flinders Parade, North Lakes Qld 4509, Australia ("we", "us", "our"). Contact: info@herculessupplements.com.au.

These are the specific terms for the Black Friday biggest order refund (the "promotion"), which runs in three rounds. They are read together with our Competitions and Giveaways Terms and Conditions (the "general terms"). If the two differ, these terms apply to this promotion.

1. The promotion

The promotion runs in three rounds. In each round, the single biggest eligible order placed during that round is refunded in full, with no limit on the amount. The winner of a round is the eligible order with the highest total paid in that round. There is no draw and no element of chance.

2. Promotion periods

Each round runs for the times below, in Australian Eastern Standard Time (AEST, Brisbane time):

• Round 1: from 12:00am on Saturday 31 October 2026 to 6:00pm on Tuesday 10 November 2026 (ended);
• Round 2: from 6:00pm on Thursday 19 November 2026 to 6:00pm on Saturday 21 November 2026; and
• Round 3: from 6:00pm on Wednesday 25 November 2026 to 6:00pm on Friday 27 November 2026.

Each round is a "promotion period". An order's time is the time our store records it. An order counts only in the round it was placed in, and orders placed between rounds are not entered.

3. Who can enter

Anyone aged 18 or over, in any country we ship to, who places an eligible order for their own personal use at herculessupplements.com.au during a promotion period. Placing an eligible order is your entry; there is nothing else to do. The people listed in clause 3.2 of the general terms (our staff and contractors, and their immediate families) can't win.

4. Eligible orders

An order is eligible only if it is:

• placed online at herculessupplements.com.au during a promotion period;
• paid in full, and not cancelled, refunded, returned or charged back, in whole or in part, before the winner is confirmed;
• a one-off order or the first order of a new subscription (subscription renewals don't count); and
• a retail order for the customer's own personal use, as set out in clause 5.

5. Wholesale, resale and bulk orders don't count

The promotion is for retail customers. An order is not eligible, and we treat it as a wholesale order, if:

1. it contains 12 or more units of any one product. Every flavour and size of a product, and its flavour pages, count as that one product, and a bundle counts as the products inside it;
2. it is placed by or for a business, company, gym, retailer, distributor or other organisation, through a wholesale account, or at wholesale prices;
3. it is for resale or other commercial use, or we reasonably believe it is; or
4. we reasonably believe it was placed to take unfair advantage of the promotion, including an order placed with the intention of cancelling or returning it, or orders placed using more than one account or identity.

We decide, acting reasonably, whether an order is eligible. A wholesale order is still supplied as normal; it just can't win.

6. How the total is worked out

The total paid is the amount charged for the order in Australian dollars, after discounts and including shipping and GST, as the order stands when its round ends. Gift cards bought in the order don't count toward the total, and nor do import duties or taxes paid to anyone other than us. An order paid in another currency counts at its Australian dollar value as recorded by our store at the time of the order. If two eligible orders in a round have the same total, the one placed first wins.

7. The winner and the refund

• There is one winner and one refund in each round, three in all.
• A person can win only one round. If the biggest eligible order in a round was placed by someone who has already won an earlier round, the next highest eligible order in that round wins.
• We will email the winner, at the email address on the order, within 5 business days after their round ends. We may ask the winner to confirm their identity, their age and that the order was for their own personal use. If they don't within 14 days of our email, or the order turns out not to be eligible, the next highest eligible order in that round wins.
• We refund the full total paid for the winning order within 30 days of confirming the winner.
• The refund goes back to the way the order was paid, including a buy now, pay later service. Any part paid by gift card or store credit is refunded as store credit. If the original payment method can't take the refund, we pay it by bank transfer to an account in the winner's name. An order paid in another currency is refunded in that currency.
• The winner keeps the products in the order. Products later returned from the winning order are not refunded a second time.
• If the winning order is charged back or disputed, or turns out not to have been eligible, we may withdraw the refund or recover it, as set out in clause 10.3 of the general terms.
• The refund can't be transferred or exchanged for anything else.
• We announce the winner on our Instagram, @herculessupps, within 7 days of confirming them, with their first name, surname initial and state or country, as set out in clause 6.3 of the general terms. A winner can ask us not to publish their details where the law allows.

8. Other offers

The 30% off sitewide sale, the free gifts with purchase and the other vault drops are separate offers. They apply to a winning order as normal and don't change these terms.

9. General

The general terms apply to this promotion, including verification and disqualification (clause 10), privacy (clause 13), the Australian Consumer Law (clause 15), Instagram's role (clause 18, which says the promotion is not run by or associated with Instagram), governing law (clause 21) and complaints (clause 22). Questions about the promotion: info@herculessupplements.com.au.